winbtd Privacy Policy
How your personal information is collected, stored, and kept secure — your privacy at winbtd is our highest priority.
Table of Contents
- 1. Introduction and Overview
- 2. Types of Information Collected
- 3. How Information Is Collected
- 4. Purpose of Using Information
- 5. Data Storage and Security
- 6. Sharing Information with Third Parties
- 7. Cookies and Tracking Technologies
- 8. Your Rights
- 9. Children's Privacy
- 10. Policy Changes
- 11. Contact
1. Introduction and Overview
winbtd ("we", "our", or "platform") is a trusted online sports betting and casino platform in Bangladesh. We take the privacy of our users' personal information very seriously and are committed to keeping it secure.
This privacy policy explains what information we collect when you use the winbtd website (https://winbtd.cam), how we use it, how we keep it secure, and what rights you have. By using our services, you agree to the terms of this privacy policy.
This policy is connected to and complements winbtd's Terms and Conditions and Responsible Gaming Guidelines. Please read this policy carefully before you start using our services.
2. Types of Information Collected
During the registration and service process at winbtd, we may collect the following types of information:
2.1 Personally Identifiable Information
- Full name (as it appears on the national identity card)
- Date of birth (for age verification — only persons aged 21 and above may register)
- Active mobile number
- Email address
- National identity card or passport number (for identity verification)
2.2 Financial Information
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
- Transaction history (records of deposits and withdrawals)
- Wallet balance and bonus usage details
2.3 Technical and Usage Information
- IP address and device identification information
- Browser type and operating system information
- Site browsing history and page visit information
- Game play history and betting information
- Login times and session details
3. How Information Is Collected
We collect your information in the following ways:
3.1 Information You Provide Directly
You provide information to us directly when filling out registration forms, updating your account profile, managing payment transactions, and contacting our support team.
3.2 Automatically Collected Information
When you visit the winbtd website, certain information is automatically collected through cookies, web beacons, and similar technologies. This includes your browsing behaviour, page load times, and technical information.
3.3 Information Received from Third Parties
We may receive necessary information from identity verification services, payment processors (bKash, Nagad, Rocket, Upay, banks), and fraud prevention services.
4. Purpose of Using Information
We use the information collected for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Completing the registration process, verifying identity, and keeping accounts secure. |
| Payment Processing | Completing deposit and withdrawal transactions, maintaining financial records, and preventing fraud. |
| Service Improvement | Improving website functionality, adding new features, and refining the user experience. |
| Support Services | Resolving your queries and complaints and providing assistance through 24/7 live chat. |
| Responsible Gaming | Identifying risky gambling behaviour and enforcing responsible gaming policies. |
| Legal Obligations | Complying with applicable laws, regulatory requirements, and court orders. |
| Communication | Keeping you informed about important account updates, policy changes, and special offers. |
5. Data Storage and Security
5.1 Security Measures
winbtd uses industry-standard security technology to protect your information. Our security measures include:
- SSL (Secure Socket Layer) encryption technology — used for all data transmission
- Data encryption — for stored sensitive information
- Firewall and intrusion detection systems
- Two-Factor Authentication
- Regular security audits and vulnerability testing
- Restricted staff access control policy
5.2 Data Retention Period
We retain your personal information only for as long as is necessary to provide services, meet legal obligations, and fulfil legitimate business purposes. Even after an account is closed, certain information may be retained for a specified period for legal reasons.
5.3 Steps in the Event of a Data Breach
If there is a possibility that the security of your information has been compromised for any reason, we will notify you within an appropriate time and take the necessary remedial steps.
6. Sharing Information with Third Parties
winbtd does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, information may be shared on a limited basis in the following circumstances:
6.1 Service Providers
Necessary information may be shared with trusted third parties for operations such as payment processing (bKash, Nagad, Rocket, Upay, and banking partners), identity verification, fraud detection, and IT services. These organisations are contractually bound to follow our privacy standards.
6.2 Legal Reasons
Information may be shared with authorities to comply with a court order, government directive, or applicable legal obligation.
6.3 Business Transfer
In the event of a company merger, acquisition, or asset sale, user information may be transferred. You will be given advance notice in such cases.
6.4 Game Providers
Limited technical information may be shared with game providers such as Pragmatic Play, JILI, PG Soft, and Spribe for the operation of gaming services. This is used primarily to ensure game fairness.
7. Cookies and Tracking Technologies
7.1 What Are Cookies
Cookies are small text files stored in your browser or device when you visit the winbtd website. They help the website remember your preferences and improve your experience.
7.2 Types of Cookies We Use
- Essential Cookies: Required for the core functionality of the website — related to login sessions and security.
- Functional Cookies: To remember your language, region, and personalised settings.
- Analytical Cookies: To analyse site usage and improve services.
7.3 Managing Cookies
You can accept or reject cookies by changing your browser settings. Please note that disabling cookies may limit some features of the website.
8. Your Rights
We respect your rights over your personal information. Your key rights are described below:
Right to Access
You may request a copy of the personal information we hold about you.
Right to Correction
If any of your information is incorrect, you may ask us to correct it.
Right to Deletion
Where there is no legal obligation to retain it, you may request that your information be deleted in certain circumstances.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to Data Portability
You may request your information in a structured, commonly used format.
Right to Object
You may object to the use of your information for specific purposes.
To exercise these rights, contact us at [email protected] or get assistance through 24/7 live chat.
9. Children's Privacy
winbtd is strictly closed to anyone under the age of 21. Our services are available only to persons aged 21 and above.
We do not knowingly collect any personal information from anyone under the age of 21. We carry out an age verification process at registration, and if there is any suspicion of an underage person, the account will be suspended immediately.
If you believe that someone under the age of 21 has registered on our platform, please let us know at [email protected]. We will investigate that account and delete it if necessary.
10. Policy Changes
winbtd reserves the right to change, amend, or update this privacy policy at any time. If there are any significant changes to the policy, we will notify you in the following ways:
- A clear notice of the changes will be published on the website
- A notification will be sent to your registered email address
- The "Last Updated" date at the top of this page will be changed
If you continue using our services after the changes, you will be considered to have accepted the terms of the updated policy. Therefore, it is recommended that you review this policy regularly.
If you disagree with any changes to the policy, stop using our services and contact our support team to close your account.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us in the following ways:
Get instant help through our 24/7 live chat. Speak in Bengali, anytime.
For privacy-related requests, write to us at:
[email protected]
We will try to respond within a reasonable time after receiving your request. For more information, visit our FAQ page.